Effective Date: October 18, 2024
1. Introduction
Chilliwack DMB Designz (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL]. It applies to customers in Canada, the United States (US), and the European Union (EU). Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Information such as your name, email address, mailing address, phone number, and payment information when you make a purchase or contact us.
- Automatically Collected Information: Information such as your IP address, browser type, device type, access times, and pages viewed may be collected automatically when you visit our website.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our website and store certain information. You can control cookie settings through your browser.
3. How We Use Your Information
We may use the information we collect from you for various purposes, including:
- To provide and manage the products or services you requested.
- To communicate with you regarding your order, our services, and updates.
- To improve our website and customize your experience.
- To process your transactions and manage payment processing.
- To comply with legal obligations and respond to lawful requests.
- To prevent fraudulent transactions, monitor against theft, and protect against illegal activity.
4. Sharing of Your Information
We do not sell or trade your personal information. We may share your data with third parties only in the following circumstances:
- Service Providers: We may share your information with third-party vendors that assist us in providing our services, such as payment processors, shipping providers, and email service providers.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
5. International Data Transfers
We may transfer your personal information to jurisdictions outside of your country, including the US, Canada, and the EU. When transferring data, we will take steps to ensure it is protected in accordance with applicable laws, such as implementing standard contractual clauses for EU customers or ensuring similar protections under Canadian law (PIPEDA).
6. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, please understand that no security system is impenetrable. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights and Choices
Depending on your location, you have certain rights regarding your personal information:
- For Customers in the EU:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate information.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain conditions.
- Right to Restriction of Processing: You can request that we restrict the processing of your data under certain circumstances.
- Right to Data Portability: You can request to receive your data in a structured, commonly used format.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
- For Customers in Canada (PIPEDA):
- Right to Access: You have the right to access your personal information and be informed of its use.
- Right to Challenge Accuracy: You can challenge the accuracy and completeness of your information and have it corrected if necessary.
- Right to Withdraw Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
- For Customers in the US:
- California Residents (CCPA):
- Right to Know: You have the right to request information about the data we collect, use, and disclose.
- Right to Deletion: You can request the deletion of personal information we have collected from you.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. (Note: We do not sell personal information.)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
9. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after changes have been posted will constitute your acceptance of those changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@dmbdesignz.com
- Address: 46150 Thomas Road, Chilliwack, BC V2R6G3
- Phone: 1(888) 362-1522